FAQ

We accept debit cards, Paper + Word gift cards, PayPal, Google Pay, Apple Pay, Clearpay and more!

UK Shipping is FREE over £50!

Under £50 is £3.99-£5.99 (depending on weight)

Tracked £6.99

International Shipping

Standard £12

Tracked £15

Orders are packed and dispatched within 3-10 business days.We always aim to ship orders as soon as possible, but sometimes (especially orders over a big release weekend) it may take a little longer as we are a very small team!

Please be patient with us if this ever fluctuates, or if yours is closer to 10 than 3! We make all of our sleeves by hand and take time ensuring they arrive with you in tip-top condition!

We ship all orders via Royal Mail.
We offer two shipping options both domestically and internationally - Tracked and non-tracked.
ORDERS CAN ONLY BE TRACKED IF A TRACKED SHIPPING OPTION IS CHOSEN. 

There is no visibility on any other shipping method at any stage of its journey. I promise we don’t hold it back for funsies, we just don’t get given any info!

Tracked shipping is often quicker to arrive (but this is not guaranteed). Note this is only once it is within the shipping network - our processing times still apply!

The method of shipping chosen, along with the destination country then determines how long the order takes to arrive following this. Typically this is 1-5 days for UK and 1-10 weeks internationally, depending on the destination.
ORDERS CAN ONLY BE TRACKED IF A TRACKED SHIPPING OPTION IS CHOSEN. There is no visibility on any other shipping method. 

Tracked shipping is often quicker to arrive (but this is not guaranteed).

Yes! We ship everywhere across this lovely planet.

Any orders outside of the UK may be subject to customs and handling fees. These are outlined and controlled by your own government and Paper and Word cannot waive or predict these potential additional costs, and are not liable to pay them (soz).

Returns are not currently accepted unless faulty. If you have received a faulty product, please send an email (including your order number) to hello@paperandword.com with further information and detailed photos of the issue.

Alternatively you can use our contact page form

Unfortunately it’s not possible to combine orders as we have no way to record this on our system or within Royal Mail.If it is essential that your orders are combined, they will need to be cancelled and placed again as one.

Please email hello@paperandword.com with all of the order numbers so that we can help you with this! Alternatively you can use our contact page.

Yes! Head to our stockists page to find your nearest stockist.

All products are restocked regularly (except for our book sleeves which are all limited edition). You can set up a notification for a product on its page, so you will have an email the moment it’s back!

Alternatively, sign up to the mailing list, keep an eye on our socials or check back here periodically.

We add new products on an adhoc basis, with bigger collections dropping seasonally.

We also release a new book sleeve collection on the final Saturday of every month, with Secret Society members having access the day before.